Ordering, Shipping & Returns
Don't like me?! DON'T LIKE ME?!?! .. That's fine. If I happen to come with a flaw or defect then we are happy to refund you or replace me with a new Peco within 30 days of purchase. Wanna swap designs? Sure, as long as I am in the original condition from purchase, unused and with labels still attached. Just send me back to the motherland. However remember, that's 30 days from purchase kiddos! Send us an email at firstname.lastname@example.org and the team will attend to your enquiry.
Shipping and delivery schedule
Your Peco bags are always tracked and at this stage, are sent out via SINGPOST.
Here are the estimated delivery times for me to get into your life. Please do note, these are estimates and may be subject to delay at your countries customs inspections. Either way, we have tracking numbers. So if I haven't reached you, reach out to the team via the "contact us" page, so we can check on the whereabouts of your package.
2-3 working days - Singapore
3-5 working days - Hong Kong
4-6 working days - Australia, Brunei, Malaysia, Netherlands, New Zealand, Sweden, Switzerland, Taiwan, Thailand, UK
5-8 working days - France, Germany, India, Indonesia, United Arab Emirates, Vietnam
6-9 working days - Canada, China, Philippines, USA
5-10 working days - Other destinations in Asia and Territories in the Pacific
6-12 working days - Other destinations in the Middle East, Africa, Europe and America
International duties and tax
Countries all have their own systems and charges of International shipments, so sometimes our packaging will be subject to special duties and fees. At checkout, we’re unable to collect payment for international duties and fees, so you may be required to pay them separately when your order is cleared through customs and delivered to you.
It sucks.. I know and we are working hard to provide our international folks with a better experience.